Refund Policy

Terms of Service

About Us

Privacy Policy

Shipping Policy

Chargers

Lifestyle Essentials

Cases & Straps

About

Home

JourneyTest

Orders are typically processed and shipped within 1&#x2013;2 business days. You will receive a shipping confirmation email with tracking details once your order has been dispatched.Please note that processing times may vary during peak seasons or for customized orders. If you have any concerns about your order&#x2019;s shipping status, feel free to contact us at <a data-start="403" data-end="428" rel="noopener">sales@journeyofficial.com</a>.&#xA0;

Orders are typically processed and shipped within 1–2 business days. You will receive a shipping confirmation email with tracking details once your order has been dispatched. Please note that processing times may vary during peak seasons or for custo

When Can I Expect My Order to Ship?

Shipping Issues

What Is MagSafe and How Does It Work?

How Does Wireless Charging Work?

MagSafe vs. Wireless Charging: What’s the Difference?

Does My Phone Support MagSafe?

What Is Battery Optimization and How Does It Help?

What Is Qi Wireless Charging?

What Is Qi2 and How Is It Different from Qi?

Technology Basics

Do You Ship Internationally?

Can You Ship to Military Bases, Hotels, or Temporary Addresses?

Can I Change the Delivery Address After My Order Ships?

Why Is My Tracking Information Not Updating?

Tracking Says Delivered, but I Didn’t Get My Package

My Package Was Delivered to the Wrong Address – What Should I Do?

Received the Wrong Item? Here’s What to Do

Why Did My Order Get Returned to Sender?

How Do I Cancel My Order ?

Can I Make Changes to My Order After It’s Been Placed?

Why Is This Product Out of Stock?

When Will This Product Be Available Again?

Are There Any Current Discounts or Sales?

Orders

How Do I Return My Order?

What is your return policy?

Can I Exchange an Item?

Can I Remove an Item Added from a Post-Purchase Offer?

What If My Return Window Has Expired?

Returns

How to File a Warranty Claim for Your Product

What’s Covered Under Our Product Warranty?

How Long Is My Product’s Warranty?

What to Do If Your Warranty Claim Is Denied

Warranty

Is TRIO ULTRA Apple-Certified?

What Comes with the TRIO ULTRA Charger?

Why Is My TRIO ULTRA Charging Slowly?

LED Light Guide for the TRIO ULTRA Charging Station

Which USB port is on the device?

Included Cable with Your TRIO ULTRA Charger

Why Isn’t My Phone Magnetically Sticking to the TRIO ULTRA Charger?

Why Won’t My Phone Charge with a Case on the TRIO ULTRA?

Why Aren’t My AirPods Charging on the TRIO ULTRA?

Why Is My TRIO ULTRA Making a High-Pitched Noise?

What to Do If the Metal Rod on My TRIO ULTRA Charging Station Is Wobbling

Why Does the TRIO ULTRA Charging Station Need to Be Connected to a Power Supply?

When Can I Expect My Order to Ship?Updated 2 months ago