Shipping Issues

Do You Ship Internationally?

Yes, we do offer international shipping to numerous countries globally. For your convenience, please find links to our regional websites below:

Can You Ship to Military Bases, Hotels, or Temporary Addresses?

We do our best to ship to as many locations as possible, but there are a few important things to keep in mind:. APOs & Military Bases:We’re grateful for the service of our military customers. While we’ll make every effort to ship to APO addresses, so

Can I Change the Delivery Address After My Order Ships?

Once your order has been shipped, we’re usually unable to change the delivery address or reroute the package. Most carriers do not allow address changes mid-transit for security reasons. However, if your order hasn't shipped yet, please contact us im

When Can I Expect My Order to Ship?

Orders are typically processed and shipped within 1–2 business days. You will receive a shipping confirmation email with tracking details once your order has been dispatched. Please note that processing times may vary during peak seasons or for custo

Why Is My Tracking Information Not Updating?

It’s normal for tracking information to take 24–48 hours to update after your order has shipped. Sometimes, carriers may delay scans during transit, especially over weekends or holidays. If your tracking hasn’t changed for a few days, your package is

Tracking Says Delivered, but I Didn’t Get My Package

If your tracking shows that your order was delivered but you haven’t received it, here are a few steps to take:. Check around your property – Look near doors, mailboxes, or with neighbors. Wait 24 hours – Sometimes carriers mark packages as delivered

My Package Was Delivered to the Wrong Address – What Should I Do?

If your order was delivered to the wrong address, here’s what you can do:. Double-check your shipping address in your order confirmation email. Check with neighbors or your building manager in case it was delivered nearby. Contact the carrier for del

Received the Wrong Item? Here’s What to Do

We're sorry for the mix-up! If you received the wrong item, please contact us at [email protected] with the following details:. Your order number. A photo of the item you received. A brief description of the issue. We’ll review the details an

Why Did My Order Get Returned to Sender?

An order may be returned to sender for several reasons, such as:. An incorrect or incomplete shipping address. The package was not collected or was refused at delivery. Delivery attempts failed and the carrier was unable to reach you. If your order h