Why Won’t My Phone Charge with a Case on the TRIO ULTRA?Updated 2 months ago

If your phone isn’t charging on the TRIO ULTRA while in a case, here’s what to check:

• MagSafe Compatibility: The TRIO ULTRA is designed for MagSafe-enabled phones and cases.

• Case Thickness: Thick, rugged, or multi-layered cases can block the magnetic connection or charging signal.

• Metal or Magnetic Accessories: Attachments like ring holders or magnetic mounts may interfere with charging.

Try removing the case and placing your phone directly on the charger. If charging works, consider switching to a MagSafe-compatible case.

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