JourneyTest logo
JourneyTest logo

All articles

TRIO ULTRA 3-in-1 Charging Station

Is TRIO ULTRA Apple-Certified?

Yes, the TRIO ULTRA 3-in-1 Fast Wireless Charging Station is Apple-certified. It holds both MagSafe and MFi (Made for iPhone) certifications, ensuring seamless and efficient charging for your iPhone, Apple Watch, and AirPods.

What Comes with the TRIO ULTRA Charger?

Your TRIO ULTRA 3-in-1 Fast Wireless Charging Station comes with everything you need to get started right away. Here’s what’s included:. 1 x TRIO ULTRA Charging Station. 1 x 1.5m USB-C to USB-C Charging Cable. 1 x 30W USB-C Wall Charger. 1 x Magnetic

Why Is My TRIO ULTRA Charging Slowly?

If your devices are charging slower than expected with the TRIO ULTRA 3-in-1 Charging Station, here are a few things to check:. For optimal performance, use a 30W USB-C power adapter. Using a lower-wattage adapter may result in slower charging speeds

LED Light Guide for the TRIO ULTRA Charging Station

The LED light on your TRIO ULTRA 3-in-1 Charging Station helps indicate the current status of the charger. Here's what each LED signal means:. When First Plugged In:The LED turns white for about 11 seconds, then switches off — this confirms that the

Which USB port is on the device?

The TRIO ULTRA 3-in-1 Fast Wireless Charging Station features a USB-C input port for power. It comes with a 1.5m USB-C to USB-C cable and a 30W USB-C wall charger, ensuring optimal charging performance for your iPhone, Apple Watch, and AirPods.If you

Included Cable with Your TRIO ULTRA Charger

Your TRIO ULTRA 3-in-1 Fast Wireless Charging Station includes:. 1 x USB-C to USB-C Charging Cable (1.5m). This cable is designed to work seamlessly with the TRIO ULTRA for fast and efficient charging.Note: A 30W USB-C wall adapter is recommended for

Why Isn’t My Phone Magnetically Sticking to the TRIO ULTRA Charger?

If your phone isn’t sticking to the TRIO ULTRA charging pad, here are a few possible reasons:. MagSafe Compatibility: Only iPhone 12 and newer support MagSafe magnetic attachment. Older models and most non-iPhones won't stick. Non-MagSafe Case: Regul

Why Won’t My Phone Charge with a Case on the TRIO ULTRA?

If your phone isn’t charging on the TRIO ULTRA while in a case, here’s what to check:. MagSafe Compatibility: The TRIO ULTRA is designed for MagSafe-enabled phones and cases. Case Thickness: Thick, rugged, or multi-layered cases can block the magneti

Why Aren’t My AirPods Charging on the TRIO ULTRA?

If your AirPods aren't charging on the TRIO ULTRA, try these quick checks:. Wireless Charging Case: Ensure your AirPods have a wireless charging case. Not all versions support wireless charging. Proper Placement: Place the case flat on the AirPods ch

Why Is My TRIO ULTRA Making a High-Pitched Noise?

If your TRIO ULTRA charging station is making a shrill or high-pitched sound, here are a few possible reasons:. Power Adapter Issue: Use the recommended 30W USB-C adapter. Incompatible adapters can cause noise. Device Misalignment or Foreign Object:

What to Do If the Metal Rod on My TRIO ULTRA Charging Station Is Wobbling

If you notice the metal rod on your TRIO ULTRA charging station wobbling or shaking, it may be a manufacturing defect. We recommend contacting our support team at [email protected] with details about the issue, and we will assist you in resol

Why Does the TRIO ULTRA Charging Station Need to Be Connected to a Power Supply?

The TRIO ULTRA is a wireless charging station, but it still requires a power supply to function. The charging pads need power to wirelessly charge your devices, and the station draws power through the USB-C input. Even though charging is wireless, th

Why Doesn’t the MagSafe Animation Show When Charging?

If the animation isn't showing, here's what to check:. iPhone Users: Ensure your phone is iPhone 12 or newer and you're using a MagSafe-compatible case. Android Users: MagSafe animation is exclusive to iPhones. Android phones will not display this an

Why Isn’t My Apple Watch Charging on the TRIO ULTRA?

If your Apple Watch isn't charging on the TRIO ULTRA, here’s what to check:. Proper Placement: Make sure the watch is aligned properly on the charging pad for the magnetic connection to work. Power Supply: Confirm that the TRIO ULTRA is properly conn